If you would like to check on the immediate availability
of stock, we suggest that you contact us by telephone
on 01892 724086 or email shop@toyboxlearning.co.uk.
We cannot guarantee the permanent availability of all
stock lines. If a product is out of stock we'll give you
the best information we can on an estimated delivery date.
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If an item is temporarily out of stock, we will contact you
ASAP.
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We do hope that you will be pleased
with your selection from Toy Box
Learning. If for any reason you wish
to return or exchange an item, it
would be most helpful if you could contact
us by telephone first 01892 724086.
If you want to return an unwanted product, this must be returned
to us in its original, unopened condition. All unwanted goods must
be returned to us within 14 days of the date on which you received
it. We will then refund you the money that you have paid us for that
product. (Postage charges cannot be refunded) We aim to keep this
process as simple as possible. These terms do not affect your statutory
rights.
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You will be responsible for the item(s)
until they reach us. For your own protection we suggest that you
use a secure delivery method which requires a signature upon delivery.
(Royal Mail 1st Class 'Recorded Delivery'). Please send your return(s)
to us at the following address:
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Toy Box Learning
24 Morely Drive
Horsmonden
Tonbridge
Wells
Kent
TN12 8JD
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We would like our customers to be
pleased with their purchases. To obtain an exchange, the goods must
be returned carefully in their original packaging within 14 days
of receiving the goods. Please enclose a note which clearly shows
your name, address, contact telephone number along with an indication
of the new goods that you require.
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If a product is faulty, we will replace
the item or refund the product cost in full. You will need to notify
us of any defects within 7 days of receiving the goods This is in
addition to your statutory rights.
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We welcome all feedback regarding
our service and we aim to deal with any problems or difficulties
experienced by our customers both quickly and fairly. If you feel
you have a complaint to make, please call us.
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